Enabling retailers to engage and activate customers
A Star Micronics subsidiary, Star Cloud Services has been established to bring IoT solutions to retailers by enabling Star Micronics POS printers in stores today to become cloud-connected devices. By transforming receipt printers into cloud-connected devices, Star Cloud Services offers a variety of services to enable retailers to better engage and activate shoppers. This includes Star Digital Receipt Service with AllReceipts™customer app, fast, free, and secure digital receipt solution available on Star Micronics receipt printers and Engage NOW a secure and customisable service enabling retailers to better engage with shoppers.
Star Digital Receipt Service
Just how do you reach customers without an e-mail address or phone number? All you need to benefit from Star’s free of charge Digital Receipt Service is a Star receipt printer linked to the internet and a registered account. Simply register via the dedicated retailer web site www.StarCloudServices.com. It’s simple and free! All transactions can then be sent to the Cloud to be claimed by customers by Beacon or QR code using the Star Customer AllReceipts™ App. With limited set-up costs and without taking your customer’s personal email or phone details retailers can now:
- Send promotional images to a customer’s phone using the Star Receipt Flip Service
- Send an alert and direct your customer to your choice of promotional landing page
- Feature your receipt, logo and coupon on your customer’s phone
- Have access to all future developments in the Star Cloud Services program
A customised API is available for integration into current loyalty and retailer card programs. Please contact Star for more information.
Star introduces new Micro Receipt
Star Cloud Services is proud to announce the release of the new Micro Receipt™ function within Star’s free-of-charge Digital Receipt Service. Retailers can choose whether to issue a traditional receipt or a much shorter paper-saving micro receipt. Using the AllReceipts™ or Itemize app, Shoppers can simply scan the QR code provided on the Micro Receipt to capture and store a FULL digital version of the receipt on their mobile device. Software houses can also install this ready-made feature saving them time and money while providing an opportunity for retailers to reduce paper costs and a free way to engage with shoppers.
This is a Cloud Hardware Monitoring Service which enables the retailer to view connected printers and cash drawers in a Cloud based portal listing. Printers can be named for fast identification so that retailers are then instantly made aware of problems. The ability to name printers is perfect for retailers with multiple locations.
Engage NOW features an alarm notification on the customer’s smart phone which opened the retailer’s chosen landing page with wider focus promotional messages. The URL link to this feature is dynamic and will reach any customer’s smart phone that has claimed just one digital receipt.
Subscribing to this service will mean that as soon as the printer has printed the receipt, a digital image of the receipt will be sent to the Cloud for collection by the customer by scanning a QR code at the bottom of the receipt or tapping the NFC beacon on the counter.
Star Cloud has the unique ability to transform shopping receipts into valuable digital transaction data. Data Facilitation allows retailers to transport that digital receipt data to third party partners or vendors who can offer a wide range of analytics and shopper engagement services, such as loyalty programs.
The Instant Customer Satisfaction Survey feature allows retailers and service providers to receive real-time feedback from customers. When claiming a digital receipt in the AllReceipts App, customers are prompted to provide feedback on their experience, which is relayed to the retailer’s user-friendly survey dashboard.
Receipt Flip is a focused marketing tool that can be changed daily, even hourly to match the retailer’s latest campaign or market product trends. A motivational full colour image, coupon or details of an event can be placed on the customer’s phone attached to each receipt.
Customer AllReceipts™ App – It’s Free!
Customers can simply scan the QR code on the bottom of the receipt of a participating retailer with the AllReceipts™ App and each receipt will be immediately stored digitally on their phone or mobile device. There’s no need to give any personal details or e-mail address at the Point of Sale, it’s all handled automatically by the AllReceipts™ App! More information and featured retailers on www.AllReceipts.com
- Download the free Apple or Android App
- No e-mail or phone number required.
- No additional time spent at the checkout
- No unwanted marketing e-mails from retailers
- No more lost receipts or coupons – store them on your smart phone for immediate use
- Find, display, print, store in the cloud – share and print receipts and coupons at any time
- File receipts by date or retailer or even tag them for personal or business use
- View the reverse side of each digital receipt for Terms and Conditions, offers and promotions
- Engage with retailers via the messaging system- book a table, make an appointment, complete surveys or even contact the retailer directly via Facebook messenger!
PromoPRNT allows businesses to effortlessly create printed promotions in addition to point of sale (POS) receipts, providing high quality customer engagement at no extra cost. Once set up, the campaign is automatic, boosting sales and customer retention while maximizing the value of your Star printer while also providing analytics that provides insight into each promotional campaign. These incentives and bonuses will be delivered directly to customers on their receipts, notifying customers of new deals and promotions. PromoPRNT is provided through two NEW services on the Star Micronics Cloud Services dashboard: Promotion Builder and Promotion Scheduler.* Today, this service may not be supported in some areas. For more information, please click here to contact us.
Promotion Builder is used to create and launch new promotions in a few simple steps. A broad selection of templates makes it easy to create new campaigns. Merchants can also customize the receipt with uploaded logos, scannable barcodes and redeemable promotions.
Promotion Scheduler is used to schedule the campaign and select printing locations, even from a remote site. Campaigns can be scheduled based on the day of the week or the time of the day, and each promotion is given a priority, which determines in what order it is printed on the receipt. The cloud dashboard also allows the merchant to track how many and where promotions were printed.
Star Digital Receipt Service Features
- Star Digital Receipt Service is available Free of Charge with Star thermal receipt printers mC-Print2, mC-Print3, TSP100, TSP650II, TSP700II, TSP800II, and is also compatible with Star’s mobile printer range and mPOP combined receipt printer and cash drawer via iOS or Android SDK integration.
- New driver compatible with existing as well as new printers
- Limited set-up costs – register a retailer account at www.StarCloudServices.com
- Retailers have access to Digital Receipting plus current and future services from Star Cloud Services including engagement and analytics tools
- AllReceipts™ App available for customers to download from iTunes or Google Play
- Customer can save a digital copy of each receipt on their Apple iOS or Android mobile device
- Star Digital Receipt Service is currently available in Australia, Austria, Belgium, Canada, France, Germany, Ireland, Japan, Mexico, Netherlands, New Zealand, Portugal, Spain, South Africa, United Kingdom, United States with more regions to follow
- Star Digital Receipt Service is available in English, French, German, Japanese, Portuguese, Spanish
|AllReceipts App||Available for customers to download from the App Store and Google Play *Currently available in Australia, Austria, Belgium, Canada, France, Germany, Ireland, Japan, Mexico, Netherlands, New Zealand, Portugal, Spain, South Africa, United Kingdom, United States with other regions to follow. Available in English, French, German, Japanese, Portuguese, Spanish languages www.AllReceipts.com|
|Customer:||Save a digital copy of the receipt on your Apple iOS or Android mobile device|
|View receipts by date or retailer|
|Tag receipts for personal or business use|
|No need to share e-mail address to receive digital receipts|
|No need to take a photo of your receipt to store digital receipts|
|Retailer:||AllReceipts is enabled for Star thermal receipt printers mC-Prin2, mC-Print3, TSP100, TSP650II, TSP700II, TSP800II, by the Star Windows Printer Driver . AllReceipts is also compatible with Star’s mobile printer range and mPOP combined receipt printer and cash drawer via iOS or Android SDK integration.|
|AllReceipts API can be incorporated into retail loyalty schemes|
|Reporting Tools:||Analytics on claimed receipts|
|Device Management Tool providing real time status across the installed base of printers. Instant customer satisfaction survey|
|Engagement Tools:||Customer Satisfaction Survey , Engage NOW and Receipt Flip tools enabling enhanced customer engagement|
|Operating System||AllReceipts is enabled for Star thermal receipt printers TSP100, TSP650II, TSP700II, TSP800II. AllReceipts is also compatible with Star’s mobile printer range and mPOP combined receipt printer and cash drawer via iOS or Android SDK integration.|