Portals UK Limited, a leading provider of Cloud Appointment Software Solutions, has over 16 years of experience in providing integrated solutions for the healthcare industry. Their Sangix Appointment and Queuing platform features a patient and staff web portal designed to enhance customer service and improve efficiency within the healthcare sector. With over 3,500 000 bookings made via its 24/7 booking system, the Sangix appointment platform has also been nominated for the HSJ Awards.
The company has partnered with POS hardware solutions provider Star Micronics for printing queuing tickets via the StarPrinter.Online managed printing service. The solution, using the TSP143IV CloudPRNT ™ printer from Star, has replaced a manual system and today allows healthcare providers such as the Luton & Dunstable Hospital Phlebotomy clinic to provide an automated queuing service whereby patients can simply obtain a printed number before waiting to be called and seen by a member of the medical team. Via the cloud-based platform, the clinic has an immediate overview of how many patients are waiting and benefits from one click reporting on daily, weekly and monthly figures.
The Sangix system allows patients to book, view and cancel appointments online via a web portal or via an automated phone line. This removes the need for reception staff dedicated to booking appointments which helps to reduce patient waiting times and therefore staff overtime. The increased efficiency of the system, which can handle pre-booked as well as walk-in appointments, also helps to avoid crowded waiting areas.
The secure cloud solution integrates with existing healthcare systems and supports one click reporting as well as being able to manage and update calendar templates. New features are released every quarter based on customer feedback which keeps the service relevant and continually up to date.
Portals UK selected the Star TSP143IV for its unique range of features along with its integrated Star CloudPRNT™ technology and access to StarPrinter.online device management platform. With a fast 250mm/s print speed its compact design represents a space-saving solution for limited counter space. With everything included at purchase as well as a 4-year warranty as standard the TSP143IV offers exceptional functionality and reliability.
Star’s unique StarPrinter.Online managed service allows customers to integrate Star’s cloud enabled printers with minimal setup time and cost as well as near zero integration. Thanks to an online dashboard, users have an overview of all devices and activity including reliable tracking of print jobs with notification of device status changes, for example if any of the printers are not working or if a printer is out of paper, new device connections to a group, etc. Additional printers and peripherals can simply be added without the need for server upgrades.
As Jiri Blazek from Portals UK highlights: “Integration of the Star TSP143IV was straightforward as we received great support from the technical team at Star Micronics. Moreover, the StarPrinter.Online interface is ideal as it provides all the information we need.”
