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Warranty

How to Claim under Star Micronics EMEA Warranty

 
  • Please refer to the product setup guide, user manual and Star Help Centre to ensure that the product has been properly installed and to perform initial diagnostic tests. Please note in order for the unit to operate optimally, only Star Micronics official or recommended supplies (paper, ink ribbons, power supplies etc.) should be used.

  • For further assistance, please contact Star Micronics EMEA technical support team on +44 1494 471111 (Option 2) or by e-mail at support@star-emea.com. In the vast majority of cases, Star EMEA’s technical support team will resolve any issues.

  • If a product issue remains once all diagnostic tests are complete, Star Micronics EMEA technical support team will refer the case to Star Micronics EMEA Service Team in order to issue a Return Merchandise Authorization (RMA).

  • Proof of purchase in the form of an invoice clearly stating model, serial number, date of purchase and the reseller from whom the printer was purchased will be required at the time of making a warranty claim to the Star Micronics Service Team.

  • Once an RMA has been issued by the Star EMEA Service Team, further details will be sent about how to return the product to a Star Authorized Service Centre.

    •   Warranty Support and Service under Star’s Authorised Service Centres applies to the following countries. Customers in any other region should contact Star Micronics Technical Support for further information.
    Belgium Greece Luxembourg Poland Slovenia
    Bulgaria Ireland Malta Portugal Spain
    Denmark Italy Monaco Romania Czech Republic
    Estonia Croatia Netherlands Sweden Hungary
    Finland Latvia Norway Switzerland Cyprus
    France Lithuania Austria Slovakia United Kingdom
    Germany
    Warranty Terms

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