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Case Study: hub by Premier Inn

How do you deal with peak throughput of customers arriving or departing from your hotels? Add more staff during busy times or implement cutting edge touchscreen technology? With the introduction of the new hub by Premier Inn brand, the decision was made to do away...

The role of Kiosk in Hospitality changes yet again

The role of the kiosk in hospitality changes yet again Kiosks have been present within the hospitality sector for some time but their role is evolving once again.  It is still the old motivation – increased customer service / satisfaction leads to increased...