Mobile Order & Pay has proved to be a lifeline for many hospitality operators during the pandemic, allowing them to react to changing restrictions and trade safely with both Order to Table and Pickup. As we re-emerge back to ‘normality’, many businesses continue to adapt their operational procedures to embrace digital solutions, realising the long-term benefits of improved efficiency and increased sales.
Onvi is a premium mobile Order & Pay solution for both independent and enterprise operators within hospitality. Offering the potential to increase revenues and reduce costs, Onvi provides the tools to augment table turnover, serve more customers, and boost spending per head with targeted offers and upsells.
The solution allows custom-branded menus, vouchers and promotions to be set up in just a few clicks. Customers ordering via a mobile device can customise their order thanks to easy to add modifiers and options. To start ordering, whether at table or for collection and delivery, customers scan a QR code or click on a link with no downloads or registration required. Instant access to the menu and frictionless payments via Apple Pay, Google Pay or card along with instant reordering ensures an easy payment process.
As Gavin Peters, Chief Strategy & Marketing Officer at Onvi, explains: “Quite simply, when effective and reliable Order & Pay solutions are in place, customers appreciate the ease of use. They don’t have to wait for someone to take their orders, and they can instantly get another round in with the touch of one button. This leads to an uplift of more than 30% compared to traditional ordering.
“While some solutions have been set up purely to allow contactless ordering out of necessity, the best technology offers much more, and now operators and customers are seeing those benefits, this will now continue and evolve. Mobile Order & Pay will sit at the heart of the next generation of sales platforms – enabling operators to service customers whenever and wherever they choose, use data to better target and connect with them, optimise their menus, and ultimately increase sales and reduce costs.”
The order management system enables staff to efficiently handle orders, maximising sales at peak times allowing orders to be received and processed on laptops, tablets or serving staff’s mobiles, with an interface designed to minimise staff errors and improve efficiency.
One satisfied customer highlights just how easy the solution is to use: “It’s so easy, we placed our QR code prominently on the website as well as links to the Onvi platform. Once that was in place, we found all of a sudden we had customers making orders, and we didn’t have to do anything. All the hard work is done for you.” Dominic Chapman, Chef & Proprietor, The Beehive Pub & Restaurant
With Onvi’s extensive and easy to use back-office software, businesses can keep on top of daily operational activities, benefitting from features such as cash flow tracking, stock management, SMS notifications to customers and easy processing of refunds. Smart features such as Capacity Management and Waiting Times make it possible to limit Pickup and Delivery orders coming through and keep customers informed. Intuitive back-end tools allow businesses to easily create and preview any necessary changes, new menu items can be added, and collection/delivery turned on and off when required. Simply reordering items by best-sellers and high margin items facilitates menu management and allows the menu to be continually optimised.
Furthermore, as Onvi seamlessly integrates with the hospitality industry’s leading POS systems, any disruption to existing processes is avoided, allowing the business to operate smoothly and efficiently and instantly sync online and offline orders.
BOXPARK highlights the success of Onvi’s solution: “Onvi has been hugely successful for us in enabling us to serve customers quickly and efficiently. After initially bringing Onvi in as an extra ordering option to help us navigate the restrictions during the pandemic, we found in the latter part of 2020 almost all orders across the entire estate were coming via the platform.”
Enabling remote printing directly and securely from a business’ webserver to connected printers in a coffee shop, bar or restaurant without complicated network configurations can be a huge benefit for order and receipt printing. To make this possible, Onvi has partnered with Star for its CloudPRNT™ technology which is available on the Star mC-Print™ series and Star TSP654II HI X, as well as other printer models.
The mC-Print3 with CloudPRNT is a cost-effective printer providing a range of connectivity options for future-proof solutions that cater for orders from any channel, whether in-store POS or tablets, online or kiosk. The versatile mC-Print series provides intelligent printing for cloud applications and unparalleled flexibility for remote receipt and order printing.
Featuring a 300mm/second print speed alongside high quality 203 dpi print output, the TSP654II HI X with Star CloudPRNT offers a high-performance compact solution that can be used in either vertical or horizontal mode. With a built-in interface for Cloud functionality, the printer provides the ideal solution for businesses keen to integrate a flexible ordering system.
David Pearce, Technical Director, Star Micronics EMEA, explains: “We are seeing strong demand for Cloud technologies that can pull orders directly from an online ordering system at defined intervals and print these remotely in a shop or a kitchen without needing an additional tablet or device to key in the order. Auto-printing simplifies operations, and staff do not have to worry about anything other than receiving the orders. Furthermore, it is extremely straightforward to set up.”
Such technology from Onvi and Star can provide businesses with an enhanced revenue stream that allows many to adapt to and thrive in a new environment both now and post-pandemic.
For more information visit: www.onvi.com
