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Self-Service Week, 20-22 May 2025, Experience Centre Prestop, Son en Breugel, Netherlands provides the ideal venue to discover over 45 diverse self-service solutions and interactive applications. 

Without a doubt, the rise in online ordering across multiple channels is resulting in greater demand for self-service kiosks for retail applications such as Click & Collect and store returns as well as collection and delivery of food and beverages. 

Thanks to their inherent versatility alongside a desire by businesses to reduce their cost base, kiosks have for many become part of an overall omni-channel customer engagement strategy with users benefitting from a convenient endless aisle experience, reduced waiting times and the potential for a highly personalised customer service.

There are a number of factors to take into consideration when designing a kiosk. Given the range of components required encompassing hardware, software, screen, payment terminal and operating system as well as the kiosk housing itself, established partnerships with different suppliers ensure successful design and installation.  Further considerations include where the kiosk is to be located and consumers who will be using the kiosk in order to allow for ease of access and use.  Latest legislation such as the text-to-speech solution due to become mandatory in 2025 also needs to be considered.  Moreover, businesses have to assess how staff can be effectively redeployed and how this can offer the potential for enhanced customer service in other areas of the organisation.

Prestop, the largest manufacturer of self-service kiosks and custom touchscreen solutions in the Benelux region, along with leading hardware and software vendors for the kiosk market, has organised a dedicated event for kiosk and self service called Self Service Week.  The 3 day event aims to provide companies who want to implement or improve self-service applications and interactive experiences with a one-stop-shop for all kiosk related information.  Over the 3 days, a range of industry experts will be on hand to provide tailored advice on all aspects of kiosk design and implementation.

Visit Self Service Week | Prestop to find out more about this free to attend event.