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Star Micronics EMEA Privacy Policy

Who we are

In this privacy policy references to “we”, “us” and “our” are to Star Micronics EMEA  (Star Micronics Europe Ltd). References to “our websites” or “the websites” are to, and .

Star Micronics EMEA is a manufacturer of Point of Sale Printer products and a wholly owned subsidiary of Star Micronics Co. Ltd., Japan.  At Star Micronics EMEA the privacy and security of our customers and web site visitors are of the highest importance and Star Micronics is committed to protecting the data you share with us. This privacy policy explains how Star Micronics processes information that can be used to directly or indirectly to identify individual personal data collected through use of our web sites.

What information we collect and how

Star Micronics may collect, record and analyse information of Visitors to its website. We may record your IP address and use cookies.  Furthermore, Star Micronics may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you send an enquiry or sign up for information and newsletters.

The information we collect via our websites may include:

  • Any personal details you knowingly provide us with through contact forms such as first and last name, your postal and email address, your telephone number, your job title, social media information, your areas of interest in Star’s product range or the products you have already purchased and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between Star Micronics and yourself.
  • Your IP address. Data recorded by the website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browser’s ‘help’ facility.
  • Star Micronics gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come from.
  • In case of the merely informational use of the website, i.e. if you do not register or otherwise provide us with information, we will only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following information that is technically necessary for us to display on our website and to provide stability and security (the legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR):
    • IP-address,
    • Date and time of the request,
    • Time zone difference to Greenwich Mean Time (GMT),
    • Content of the request (concrete page),
    • Access status / HTTP-status code,
    • Each transmitted amount of data,
    • Website, the request comes from,
    • Browser,
    • Operating system and its interface

By visiting this website, you consent to the collection and use of your Personal Data.  If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. 



Purpose of processing personal data

Star Micronics uses the collected data to communicate with Customers and to improve its website by analysing how Visitors navigate its website.

By sending an enquiry through our web site forms, visitors may provide information such as name, company name, email, address, telephone and other relevant data. This information is used by Star Micronics to identify the Customer and provide them with requested product information, support, and services and to meet contractual obligations.

By signing up to our Newsletter and to receive further product and marketing information, visitors may provide information such as name, company name, email, address, telephone, product interest and other relevant data. This information is used by Star Micronics to identify the Customer and provide them with requested product information, support, and services and to meet contractual obligations as well as contacting the customer with newsletters, mailings and sales and marketing actions.

Sharing personal data

Star Micronics may share such information with service vendors and contractors in order to analyse the visitor behaviour on its web sites. 

Star Micronics may also share information with Star distributors and resellers and other companies within the Star Micronics group in order to provide a requested product or service and to meet contractual obligations.


In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard disk and assigned to the browser you are using, and that provide certain information to the body that sets the cookie (here, through us). Cookies cannot run programs or transmit viruses to your computer. They serve to make the Internet more user-friendly and more effective.
This website uses the following types of cookies, the scope and operation of which are explained below:

– Transient cookies, in addition a),
– Persistent cookies, in addition b).
a) Transient cookies are automatically deleted when you close your browser. These include session-cookies, in particular. Session-cookies save a so-called session-ID with which the different inquiries of your browser can be allocated to one session. Consequently, your PC can recognized if you return to our website. The session-cookies are deleted, if you log out or close your browser.

b) Persistent cookies are automatically deleted after a specific period of time, which can vary depending on the cookie. You can delete the cookies in the security settings of your browser at any time.
You can configure your browser setting according to your wishes and e.g. decline the acceptance of third-party cookies or all cookies. Please be aware that in that case you may not be able to use all features of Star Micronics Website.
We use cookies to identify you for follow-up visits if you have an account with us. Otherwise, you would have to log in again for each visit.
The Flash cookies used are not detected by your browser, but by your Flash plug-in. Furthermore, we use HTML5 storage objects, which are stored on your device. These objects store the required data regardless of the browser you are using and have no automatic expiration date.] If you do not want to process the Flash cookies, you will need to install a corresponding add-on, e.g. “Better Privacy” for Mozilla Firefox ( or the Adobe-Flash-Killer-Cookie for Google Chrome. You can prevent the use of HTML5 storage objects by setting the private mode of your browser. In addition, we recommend that you regularly delete your cookies and the browser history manually.

Links to other sites

While visiting our site, Visitors can follow links to other sites that are beyond our control.  Star Micronics is not responsible for the content or privacy policy of these other sites.

Retention and deletion

All personal information collected by Star Micronics EMEA through its web site enquiry forms will be stored in secure hosting facilities provided by Heart Internet hosting services.  All hosting is performed in accordance with the highest security regulations.

If you have agreed via our contact form to be added to our database to receive further product and marketing information, you data will be stored securely in our SalesForce database.

Star Micronics will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

Under  GDPR, you have the right to request a copy of any information that we currently hold about you.

You have the right to request rectification or deletion of your information from our database and / or to opt out of any mailing lists which you have previously signed up to. Furthermore you have the right to request a restriction of processing of your personal data, the right to object the processing and the right to data portability.

You also have the right to complain to a data protection supervisory authority about the processing of your personal data through us.

If you wish to receive such information, please send your contact details to: Star Micronics EMEA, Star House, Peregrine Business Park, Gomm Road, High Wycombe, Buckinghamshire HP13 7DL, UK or to

Our Legal Obligation to Disclose Personal Information

We will reveal a customer’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Star Micronics or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.

Further Information

If you have any further questions regarding the data Star Micronics collects, or how we use it, then please feel free to contact us at Star Micronics EMEA, Star House, Peregrine Business Park, Gomm Road, High Wycombe, Buckinghamshire HP13 7DL, UK or to